Refund Policy & 退款政策

Last Updated / 最近更新日期：May 14, 2026

1. Overview (概述)

At Apex Digital Consulting LLC ("we," "us," or "our"), we stand behind the quality of our online educational courses (including the "Real Estate Masterclass / Home Buying Bootcamp" /《買房實戰防雷營》) and consulting services. Because our products are digital goods delivered instantly over the Internet, we have established a clear and fair Refund Policy to govern all purchases.

在 Apex Digital Consulting LLC（以下簡稱「我們」或「本公司」），我們對我們的線上教育課程（包括《買房實戰防雷營》）及諮詢服務的品質充滿信心。鑑於我們的產品屬於透過網路立即交付的數位商品，我們制定了明確且公平的退款政策來規範所有購買行為。

By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms outlined below.

當您完成購買程序時，即表示您已閱讀、理解並同意以下列出的所有條款。

2. Digital Online Courses (數位線上課程退款規則)

We offer a 7-day money-back guarantee for our digital online courses to ensure your complete satisfaction. However, to prevent abuse of our intellectual property, refunds are strictly conditional upon the following criteria:

我們為數位線上課程提供 7 天滿意保證。然而，為防止智慧財產權遭受惡意濫用，退款申請必須嚴格符合以下標準：

• Time Window: The refund request must be submitted via email within 7 calendar days from the exact date and time of purchase.
  時間窗口： 退款申請必須在購買之日起的 7 個日曆天內 透過電子郵件提出。

• Content Consumption Threshold: The user must have consumed less than 20% of the total course content (including videos, modules, and downloadable materials), as tracked and calculated by our platform's backend analytics.
  觀看進度限制： 學員對總課程內容（包括影片、模組與下載資料）的使用進度必須低於 20%。該進度完全以我們課程平台後台的數據統計為準。

• No Material Download: If any proprietary software, calculators, or complete SOP checklists have been downloaded prior to the refund request, the refund guarantee will be rendered void immediately.
  無下載紀錄： 若學員在提出退款前，已下載本課程專有的軟體、計算模型或完整的 SOP 檢核表，該退款保證將立即失效。

Once the 7-day period has expired or the 20% consumption threshold has been reached or exceeded, NO REFUNDS will be issued under any circumstances.

一旦超過 7 天期限，或課程觀看進度達到或超過 20%，在任何情況下恕不接受退款。

3. Consulting & Professional Services (顧問諮詢服務)

Fees paid for 1-on-1 private consulting, live Q&A strategy sessions, or customized real estate advisory reports are non-refundable once the session has commenced, or once the preparation work/customized research has begun on our end.

針對 1 對 1 私人諮詢、線上直播策略互動、或客製化房地產顧問報告所支付的費用，一旦諮詢會議開始，或本公司已啟動前期準備與客製化研究工作，該費用將不予退還。

If you need to reschedule a scheduled consulting session, you must notify us at least 24 hours in advance. Failure to do so may result in the forfeiture of the session fee.

如果您需要重新安排已預約的諮詢時間，您必須至少提前 24 小時 通知我們。未能及時通知者，可能導致該次諮詢費用被沒收。

4. How to Request a Refund (如何申請退款)

To initiate a refund request, please follow these steps: 如欲申請退款，請按照以下步驟操作：

1. Send an email to our official customer support at roger99.chen@gmail.com
   發送電子郵件至我們的官方客服信箱： rock28.chen@gmail.com。

2. Use the subject line: "Refund Request - [Your Full Name] - [Order Number]".
   郵件主旨請註明：「退款申請 - [您的姓名] - [訂單編號]」。

3. In the body of the email, please state your registered account email and the specific reason for your dissatisfaction. Your feedback helps us improve our courses.
   在郵件正文中，請註明您註冊帳號的 Email 以及您不滿意的具體原因。您的回饋將幫助我們改進課程。

Approved refunds will be processed back to the original payment method (e.g., the credit card used during checkout) within 5 to 10 business days, depending on your financial institution's processing times.

經審核批准的退款將在 5 至 10 個工作天內 退回到您原始的支付管道（例如結帳時使用的信用卡），具體入帳時間取決於您的發卡銀行或金融機構。

5. Chargebacks and Payment Disputes (惡意拒付與爭議處理)

We highly value open communication with our clients. If you have any issues with your purchase, please contact us directly before opening a dispute or chargeback with your credit card company or bank.

我們非常重視與客戶的公開溝通。如果您對購買的產品有任何疑問，請在向您的信用卡公司或銀行提出爭議或「拒付（Chargeback）」申請之前，直接與我們聯繫。

Please note that unauthorized chargebacks will result in the immediate and permanent termination of your account, and the business reserves the right to report fraudulent disputes to payment processors and credit bureaus.

請注意，未經溝通的惡意拒付將導致您的課程帳號被立即且永久終止，本公司並保留向金流處理商及信用機構通報欺詐性爭議的權利。

6. Contact Information (聯絡資訊)

If you have any questions or require clarification regarding our Refund Policy, please do not hesitate to contact us:

如果您對我們的退款政策有任何疑問或需要進一步說明，請隨時與我們聯繫：

• Company Name / 公司名稱： Apex Digital Consulting LLC

• Registered Address / 註冊地址： 30 N Gould St Ste R, Sheridan, WY 82801, USA

• Customer Support Email / 客服信箱：roger99.chen@gmail.com